Welcom88 Terms & Conditions – Platform Usage Guide

Welcome to Welcom88, an online entertainment platform operating exclusively for the Malaysian market. These Terms and Conditions ("Terms") govern the relationship between Welcom88 ("we", "the platform") and you as a registered user or member ("you", "member").

By accessing the Welcom88 website, registering an account, making a deposit, or using any services provided by Welcom88, you acknowledge that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue your use of the Welcom88 platform immediately.

Welcom88 reserves the right to amend or update these Terms at any time without prior notice. The latest version of the Terms will always be available on this page, along with the date of the most recent update. Continued use of the Welcom88 platform following any amendment constitutes acceptance of the revised Terms.

To access the full range of Welcom88 services, you will need to register a personal account. Each individual is only permitted to hold one (1) active account at Welcom88 at any one time. Creating multiple accounts is strictly prohibited and may result in all associated accounts being frozen and all balances and bonuses being forfeited.

Eligibility requirements for registering as a Welcom88 member:

• Must be at least 18 years old on the date of registration.
• Residing in Malaysia or having legitimate access to the Welcom88 platform from your current location.
• Providing accurate, complete, and up-to-date information during the registration process, including your full name, an active Malaysian phone number, and a valid email address.
• Has never previously been banned from using the Welcom88 platform.
• Not acting on behalf of any third party or organisation while using the Welcom88 platform.

Welcom88 reserves the right to request identity verification documents (such as MyKad or passport) from any member at any time, particularly prior to a first withdrawal or when suspicious activity is detected. Failure to submit the requested documents within the specified timeframe may result in a temporary account suspension.

You are solely responsible for keeping your Welcom88 account password confidential. Do not share your login credentials with anyone. Welcom88 will not be held liable for any losses resulting from unauthorised use of your account.

All financial transactions on Welcom88 are processed in Malaysian Ringgit (RM/MYR). Accepted deposit and withdrawal methods are limited to local Malaysian payment options only.

Welcom88 reserves the right to request supporting documents for withdrawals exceeding a certain amount for compliance and anti-money laundering purposes. Withdrawals will be processed via the same payment method used for your deposit, except in special circumstances that require further review.

Any funds in a Welcom88 account that has been inactive for more than 12 consecutive months will be subject to a dormant account management fee of RM 10 per month. Accounts whose balance reaches zero as a result of this fee will be closed automatically.

Welcom88 offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms and rollover requirements, which will be clearly stated in the relevant promotion details. The general terms that apply to all Welcom88 bonuses are as follows:

• Each bonus may only be claimed once per member, unless otherwise stated in the promotion's terms.
• Bonuses are non-transferable between accounts and hold no cash value until the rollover requirements are fully met.
• Welcom88 reserves the right to void any bonus suspected of having been obtained through illegitimate means or through abuse of the promotions system.
• Withdrawals made before the rollover requirements are met will result in the forfeiture of all pending bonuses and any associated winnings.
• Some bonuses may have an expiry date — unused bonuses that are not activated within the specified period will expire automatically.
• Welcom88 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

The Welcom88 Welcome Bonus of up to RM 388 is subject to a 20x rollover requirement (total deposit + bonus). Weekly rebates are calculated based on net losses over a seven-calendar-day period and credited every Monday. The VIP Programme requires a minimum activity level as specified in the separate Welcom88 VIP programme terms.

All games on Welcom88 – including slots, Live Casino, and card games – are intended for entertainment purposes. Minimum and maximum betting limits are as displayed within the game interface. Welcom88 reserves the right to adjust betting limits at any time.

All slots on Welcom88 use RNG (Random Number Generator) technology that has been independently certified by a qualified third party. This ensures every spin is entirely random and cannot be manipulated by any party. The RTP (Return to Player) values displayed are long-term averages and do not guarantee individual winnings.

For live casino games, results recorded by the Welcom88 system are final. In the event of any dispute regarding a game outcome, video recordings of the live casino session may be used as the definitive reference. Welcom88 reserves the right to void or correct any bets affected by a proven technical error.

Welcom88 offers betting on a wide range of sports including football (Malaysia Super League, EPL, and international leagues), badminton (BWF World Tour, Thomas Cup, Uber Cup), and e-sports (Mobile Legends, DOTA 2, and more). The following additional terms apply to Sports Betting:

• All confirmed bets are final and cannot be cancelled, except under circumstances specified by Welcom88 (such as a match being postponed or cancelled).
• If a match is postponed and does not resume within 48 hours, all bets placed on that match will be fully refunded.
• Welcom88 reserves the right to suspend, void, or close any betting market at any time without prior notice, particularly in situations involving information asymmetry or suspicious betting activity.
• For in-play betting, odds are updated in real time. Bets confirmed at a specific set of odds will not be affected by any subsequent odds changes.
• In the event of odds being incorrectly displayed due to a technical error, Welcom88 reserves the right to void the affected bets and refund the relevant amounts to members.

The Cash Out feature allows Welcom88 members to settle a bet before the match ends. The Cash Out value is determined by the system based on current odds and the remaining potential winnings. Welcom88 reserves the right to withdraw the Cash Out feature for specific matches or markets without notice.

Welcom88 members are prohibited from engaging in the following activities:

• Registering more than one Welcom88 account or using another person's identity to create an account.
• Cooperating or colluding with other members to manipulate game outcomes or abuse the Welcom88 bonus system.
• Using any third-party software, bots, or automated tools that provide an unfair advantage in any game on Welcom88.
• Conducting financial transactions linked to illegal activities or money laundering through a Welcom88 account.
• Transferring funds between different Welcom88 member accounts ("chip dumping") with the intent to exploit the bonus system or circumvent rollover requirements.
• Abusing the Welcom88 promotions system through any means that contradicts the intended purpose of the promotion.
• Submitting a withdrawal request using a different payment method from the one used for deposit without Welcom88's authorisation.

Welcom88 employs a sophisticated real-time fraud detection system. Any account suspected of involvement in prohibited activities will be frozen immediately pending investigation. Welcom88's decisions in such cases are final and binding.

Welcom88 members have the right to close their account at any time by contacting our support team via live chat or email at support@welcom88.com. Account closure requests will be processed within 48 business hours. Any eligible balance remaining in the account will be returned to the member via the same payment method used for the last deposit, subject to standard verification procedures.

Welcom88 reserves the right to close or suspend any account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Confirmation that the member is under 18 years of age.
• Confirmation that a member has registered more than one account.
• Detection of fraudulent activity, money laundering, or collusion.
• A member's own request for self-exclusion on responsible gaming grounds.
• Legal compliance requirements or directives from relevant authorities.

For members who feel they may have a gambling problem, Welcom88 offers a voluntary self-exclusion option for periods of 1 month, 3 months, 6 months, 1 year, or permanently. This is a protective measure we actively encourage, with no negative judgement attached. Please contact our support team for assistance with this.

Welcom88 provides this platform on an "as is" basis. While we make every effort to ensure the platform runs smoothly, we cannot guarantee that the service will be free from interruptions, delays, or technical errors at all times.

Welcom88 shall not be held liable for:

• Any financial losses incurred through the use of the Welcom88 platform, including ordinary betting losses.
• Platform disruptions or unavailability due to maintenance, technical failures, or circumstances beyond our control.
• Any losses arising from unauthorised access to a member's account as a result of the member's own negligence in safeguarding their login credentials.
• Any action or decision made by a member based on information obtained from the Welcom88 platform.

Welcom88's maximum liability to any member under any circumstances shall not exceed the member's net deposit amount in the thirty (30) days preceding the relevant claim.

Welcom88 reserves the right to modify, add, or amend any part of these Terms & Conditions at any time. Changes take effect immediately upon being updated on this page. The date of the last update will always be displayed at the top of this document.

Welcom88 will endeavour to notify members of significant changes via in-platform notifications or email to the registered address. However, it remains the member's responsibility to review these Terms periodically to stay informed of the terms currently in effect. Continued use of the Welcom88 platform following any changes constitutes full acceptance of the amended terms.

Welcom88 takes the protection of personal data very seriously. All information collected during the registration process and platform use is protected with industry-standard 256-bit SSL encryption. The full policy on how we collect, use, store, and protect your personal data can be found in our Welcom88 Privacy Policy.

In short, Welcom88 collects personal data for the following purposes only:

• Member identity and eligibility verification.
• Secure processing of financial transactions.
• Fraud prevention and legal compliance.
• Improving user experience and platform services.
• Communications relating to your account, transactions, and relevant promotions.

Welcom88 does not sell, rent, or share members' personal data with any third party for marketing purposes without the member's explicit consent. You have the right to access, correct, or request deletion of your personal data by contacting us at support@welcom88.com.

Welcom88 is fully committed to responsible gambling. We believe online entertainment should remain a fun and controlled activity — not a source of stress or financial difficulty. Here are the tools and resources we provide to support responsible gaming:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending on Welcom88.
• Loss Limit: Cap the maximum amount you can lose within a set period to prevent losses beyond your means.
• Session Time Limit: Set a time limit for each gaming session on Welcom88.
• Temporary Break: Take a break from the platform for 24 hours, 48 hours, or 7 days with a single click.
• Self-Exclusion: Exclude yourself from the Welcom88 platform for an extended period or permanently if needed.

For more information about responsible gaming or to seek assistance, please visit our Welcom88 Responsible Gaming or contact our support team directly. We will never judge you for asking for help – it is part of our commitment to the Malaysian community.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of Welcom88's services, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the Welcom88 platform – the fastest way to get a response.
• Email: support@welcom88.com – for enquiries that require detailed clarification or supporting documentation.

The Welcom88 support team operates 24 hours a day, 7 days a week, 365 days a year in both Bahasa Melayu and English. We strive to respond to all enquiries as promptly as possible.

For formal complaints, Welcom88 has a structured internal complaints resolution procedure. All complaints will be thoroughly reviewed, and a full response will be provided within seven (7) business days. Welcom88 is committed to resolving every complaint in a manner that is fair, transparent, and satisfactory to all parties.